Refunds

Refund payment method

Refunds are issued via PayID in priority order. If PayID is not available, Motion Rental will request your bank details for a manual transfer.

1. PayID to your registered mobile number

2. PayID to your registered email address

3. Direct bank transfer (if no PayID is available)

Refund process timeline

Refunds run in a weekly cycle, with a buffer between when you return the vehicle and when Motion Rental releases funds.

Primary method: PayID to your mobile number

Motion Rental first attempts to send your refund using PayID linked to your registered mobile number. This is typically the fastest and most reliable option when your PayID is active and set up correctly.

Secondary method: PayID to your email address

If PayID linked to your mobile number is not available or fails, Motion Rental then attempts a refund via PayID linked to your registered email address.

Fallback method: Direct bank transfer

If Motion Rental cannot use PayID for your mobile number or email address, the team will request your BSB and account number to process a manual bank transfer instead. Delays can occur if Motion Rental needs to wait for you to provide these details.

4 business day buffer rule

Refunds do not go out immediately after you return the vehicle. Motion Rental uses a fixed buffer period to finalise your account before the next weekly processing run.

The buffer allows Motion Rental to:

• Inspect the vehicle condition after return

• Confirm fuel levels and refuelling charges (if any)

• Check for toll road usage

• Review fines and infringements linked to your rental

• Verify and settle any other outstanding amounts on your account

If Motion Rental identifies pending charges during this period, the team will complete those checks before releasing any remaining funds.

Refund examples

These examples show how the 4 business day buffer and weekly processing cycle work together. Exact dates depend on public holidays and the specific Thursday / Friday cycle in your rental period.

• Vehicle returned on Saturday
  Minimum 4 business day buffer runs from Monday to Thursday. Your refund is then included in the upcoming Thursday night / Friday morning cycle — roughly 6 days after return.

• Vehicle returned on Monday
  Minimum 4 business day buffer runs from Tuesday to Friday. Your refund falls into the following week’s Thursday night / Friday morning cycle — roughly 10–11 days after return.

• Vehicle returned on Wednesday
  Minimum 4 business day buffer runs from Thursday to the following Tuesday. Your refund is processed in the next week’s Thursday night / Friday morning cycle — roughly 8–9 days after return.

If Motion Rental still needs information from you (for example, bank details when PayID is not available), your refund will move to the next available Thursday / Friday cycle after the required details are received.

Final notes

Make refund processing as smooth and fast as possible by following these points:

• Ensure your PayID is active and correctly linked to your mobile number and/or email address on your bank’s side.

• If Motion Rental requests your BSB and account number for a manual transfer, send those details promptly.

• Expect delays if Motion Rental is waiting on information from you or still finalising inspections, fuel checks, tolls, fines, infringements, or other outstanding amounts.

FAQs

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