Roadside assistance
Understand what roadside assistance covers, how towing works, and how to contact support quickly during a scooter breakdown.
Roadside assistance supports you during genuine mechanical breakdowns with towing up to 15 km and emergency guidance. Flat tyres, running out of fuel, lost keys, accidental damage, and towing beyond 15 km are not covered.
Overview
Breakdowns can happen, even with well-maintained scooters. Roadside assistance helps you during your rental if you experience a genuine mechanical fault that is not caused by rider damage or misuse.
Use roadside assistance when the scooter has a mechanical issue that makes it unsafe or impossible to ride, and you need support or a tow to a mechanic or approved workshop.
What is covered
Roadside assistance covers genuine mechanical breakdowns that are not caused by rider damage or misuse.
- Towing up to 15 km from the incident location to the nearest mechanic or approved workshop at no cost for a genuine mechanical fault
- Mechanical breakdowns that are not caused by rider damage or misuse
- Emergency support guidance while you wait, including safety advice and next steps
You do not pay extra for covered towing or support within the 15 km limit.
What is not covered
Roadside assistance does not cover issues caused by normal wear items, rider error, or situations that are part of routine maintenance or refuelling.
- Flat tyres
- Running out of fuel
- Lost or stolen keys
- Accidental damage
- Towing beyond 15 km from the incident location (charged to the rider at standard towing rates)
If you have a flat tyre or similar issue, see the related docs at the bottom of this page for what to do next.
Important
Towing beyond 15 km from the incident location is not included. You pay for any extra distance at standard towing rates.
How to request roadside assistance
Contact support as soon as it is safe to stop the scooter and you have moved to a safe location off the road.
Move to a safe place and stay with the scooter
Make sure you and the scooter are in a safe position away from traffic. Turn on your hazard lights if available and wait in a safe spot nearby.
Gather your details
Note your exact location, a short description of the issue, and your rental details, including the scooter ID, your name, and your best contact number.
Contact support via WhatsApp for the fastest response
Send a WhatsApp message to our support team with your location, the issue, and your rental details. WhatsApp is the primary and fastest way to reach roadside assistance.
Use email only if WhatsApp is not available
If you cannot use WhatsApp, email the same details to support. Email responses are slower than WhatsApp, especially during busy periods.
Wait safely and follow guidance
Stay with the scooter in a safe place and do not attempt repairs unless support instructs you. Our team will provide guidance and, if needed, arrange towing.
Response time for roadside assistance typically ranges from around 30 minutes up to 4 hours during busy periods, depending on your location and tow truck availability.
Tips to avoid breakdowns
Reduce the chance of needing roadside assistance by keeping the scooter in good condition and avoiding easily preventable issues.
- Do weekly checks of your scooter
- Keep the fuel topped up and avoid running low
- Check tyre pressure weekly and keep it within the recommended range
These simple checks help prevent avoidable problems like running out of fuel or riding on under-inflated tyres, which are not covered by roadside assistance.
FAQs
Response time for roadside assistance usually ranges from about 30 minutes up to 4 hours during busy periods. Actual timing depends on your location and tow truck availability. Contact support via WhatsApp for the fastest response and updates.
Lost or stolen keys are not covered by roadside assistance. Contact support for guidance, but key issues and any related costs are your responsibility.
Running out of fuel is not covered by roadside assistance. You need to refuel the scooter yourself. Keep an eye on the fuel gauge and top up regularly to avoid running out.
Flat tyres are not covered by roadside assistance. If you have a flat tyre and the scooter cannot be ridden safely, any towing will be at your cost. See the Flat tyre guide in the related docs for what to do next.
Roadside assistance covers towing up to 15 km from the incident location to the nearest mechanic or approved workshop at no cost when it is a genuine mechanical breakdown not caused by rider misuse. Any distance beyond 15 km is charged to you at standard towing rates.
Yes. Roadside assistance for genuine mechanical breakdowns, including towing up to 15 km and emergency guidance, is included as part of your rental. Issues like flat tyres, running out of fuel, lost or stolen keys, accidental damage, and towing beyond 15 km are not included.
Related docs
Quicklinks
Last updated Mar 20, 2026
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