Charges & fees
TL;DR
This page lists the charges and fees that may apply during or after your rental with Motion Rental. Most fees only apply if something goes wrong, like missed services, lost accessories, or damage to the vehicle. We will always let you know before charging any fee, and it will be charged to the card or bank account you have on file with us.
How charges work
Not all fees will apply to every rental. Charges only apply in specific situations, such as:
- Damage to the vehicle or accessories
- Missed or late services
- Lost items, including keys, accessories, or the number plate
- Returning the vehicle dirty or without fuel
- Tolls, fines, or declined payments
We will advise you before charging any fee. Full payment is expected within 7 days unless we agree to a payment plan with you in writing.
Rental charges and deposit
| Item | Amount / Details |
|---|---|
| Weekly rental | Varies by vehicle type. Refer to your rental agreement for the exact amount. |
| Security deposit | Refundable after your rental if all amounts are paid and the vehicle is clean and undamaged. See Refunds. |
Your rental agreement and invoice show the exact amounts that apply to you. Contact us before starting your rental if you are unsure about any charges.
Damage, accident and theft
| Item | Amount / Details |
|---|---|
| Damage and accident excess | $1,500 or the actual cost of the damage, whichever is lower. See Insurance for full details. |
| Stolen vehicle excess | $1,500 |
| Insurance excess (Claim lodgement) | $1,500 |
| Towing and storage | External towing and holding yard costs are not included and remain your responsibility. |
If you have selected optional Insurance Excess Reduction, your invoice will show the reduced excess that applies to you. See Insurance for details.
Service and maintenance fees
| Fee | When it applies | Amount |
|---|---|---|
| Overdue service fee | Service overdue by more than 250 km | $0.10 per km beyond 250 km, plus repair costs |
| Roadside call-out fee | Non-mechanical or non-manufacturer breakdown | $80.00 + $2.00 per km beyond 25 km |
Routine servicing is included in your rental as long as you follow the recommended service schedule. See Service intervals to check when your next service is due.
Vehicle return fees
| Fee | When it applies | Amount |
|---|---|---|
| Fuel fee | Vehicle returned without a full tank | Actual fuel cost + $25.00 service fee |
| Cleaning fee | Vehicle returned dirty beyond fair wear and tear | $25.00 |
Administrative fees
| Fee | When it applies | Amount |
|---|---|---|
| Dishonour fee | Direct debit or payment is declined | Up to $15.00 |
| Toll invoice fee | Toll payment is declined | $5.00 |
| Fine processing fee | Each traffic fine or infringement notice | $25.00 |
| Lost key fee | Key is lost or not returned during the rental | $80.00 per key |
| Number plate replacement | Number plate is lost or stolen | $85.00 |
The Dishonour fee may vary depending on your bank.
Lost or damaged accessories
If you lose or damage any accessories hired from Motion Rental beyond fair wear and tear, the following replacement fees apply:
| Accessory | Replacement cost |
|---|---|
| Helmet | $110.00 |
| Food delivery bag | $50.00 |
| Security lock | $25.00 |
| Phone holder | $35.00 |
| Helmet visor | $50.00 |
Good to know
- We do not charge for fair wear and tear. Normal signs of use are expected and will never result in a fee.
- Some charges can come through after you have returned the vehicle. Traffic fines, tolls, and damage found during the return inspection are the most common examples.
- We will charge through Direct Debit for any extra payment required after your rental term has ended. We will explain what happened, what the charge is for, and how much it is.
- If a fee applies and the full amount cannot be processed straight away, get in touch with us as soon as possible. We may be able to arrange a payment plan, but this needs to be agreed in writing and is not automatic.
FAQs
We will advise you of the fee and charge it to the card or bank account you have on file with us. We prefer full payment to be processed immediately.